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FAQs

The Safedome card

The card won’t connect to my phone

Follow the instructions in the app to connect your card. If setup fails, try placing your card closer to your device.

If there is another card nearby, the app may attempt to connect to it. Try moving the card you are trying to connect and your device to a different location.

Do I need to recharge the card battery?

No. The card is a sealed unit. Your card is designed for convenience; there’s no need to charge the battery.

Is my card splash resistant?

It’s better. It’s water resistant. But we recommend you don’t go swimming with it.

How do I turn my card on and off?

Once connected, your card is always on. If you’re travelling on a plane and you need to put your card into flight mode, just go to the Safedome app settings and select ‘Turn card off’. Don’t forget to turn your card back on by pressing and holding the button once you’ve arrived at your destination.

The Safedome app

Why can’t I create an alert free zone in a different location to my current position?

You need to be at the location where you want to create an alert free zone. You can, however, edit an alert free zone anywhere.

What is the smallest alert free zone I can set?

30 meters (99 feet).

How many alert free zones can I create?

You can create as many alert free zones as you wish.

Can I connect my card to more than one device?

No. Your card communicates with the device you carry around with you all the time
(typically your phone) so that it can keep your wallet safe.

What happens if I get a new phone - will I need to set everything up again?

Yes, but don’t worry. It only takes a few minutes.

Can I download the app and link my Safedome card to multiple devices? e.g. my iPad and iPhone?

No. The card communicates with the device you carry around with you all the time (typically your phone) so that it can keep your wallet safe.

General

What is an ‘alert free zone’?

Alert free zones are locations where you feel secure and don’t really need to receive alerts, such as your home or office.

My wallet is missing. Can you help me locate it?

Your card is designed to be on all the time, communicating with the app via Bluetooth Low Energy, so that you can always see its last known location on a map. So if your card was connected when it went missing, just open up the app and view its last known location on the app.

Does the app drain my phone battery?

No. The Safedome card uses Bluetooth Low Energy and is designed to use minimal battery power under normal conditions.

Why do I keep getting incorrect alerts?

Our testing shows that the Safedome card works in most wallets and purses. Try repositioning the card in your wallet.

Make sure you don’t have a specially designed RFID blocking wallet.

Occasionally radio interference, buildings or certain objects can affect the Bluetooth connection.

Your card battery may be flat. An average battery life should be 12 months. If you do not see a light on your card when you press the button, contact us to get a new card.

Will my Safedome card work overseas?

Yes, it works everywhere. All it needs is Bluetooth and an internet connection, such as WiFi or mobile data. If you don't have an internet connection, basic alarming will still work.

Is it safe to take my Safedome card on an airplane?

Yes. If the airline allows it, you can use Bluetooth in airplane mode. Just head to settings to enable it. If Bluetooth devices are not permitted, your card can be turned on and off by pressing the button.

How can I put the card into flight mode?

Select flight mode from settings within the app. To bring your card out of flight mode, press and hold the button on the front of your card until the green light flashes. Your card will then reconnect to the app, this can take up to a minute. Make sure your card is close to the app.

Can the card be hacked?

Theoretically, anything can be hacked. Fortunately no private data is stored on your Safedome card, so hacking it would be a pointless exercise.

What happens if my card is faulty or I lose or damage it?

Email [email protected] and we’ll help you out.

Does the app run in the background?

Yes the app runs in the background. If you power off your phone, however, all apps close and you will need to reopen the app to continue running in the background.

How do I know Safedome is working correctly?

The app sends an alert shortly after Bluetooth is disconnected. Our testing shows that 60 seconds is the optimal time before an alert.

Supported devices

What devices do you support?

On iOS, we support the iPhone 4S, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 8 onwards.
We also support the iPad Mini and iPad 3rd generation (or later).

We support Android devices with Bluetooth LE running Lollipop (5.x) and Marshmallow (6.x) and above. If you are running 4.x, we recommend you upgrade to 5.0 or later for a better Safedome experience.

Does Safedome work on Windows Phone or Blackberry?

Not at this time.