1. INCLUDED WEBSITES
1.2 References and Links to External websites
The Sites may contain, display or make references to links to third party materials and websites not controlled by Maxwell Forest. Maxwell Forest provides such information and links as a convenience to you and such links and references should not be considered endorsements or recommendations of such websites or any content, productions or information offered on such websites. You acknowledge and agree that Maxwell Forest is not responsible for any aspect of the information or content contained in any third party materials or websites accessible via or linked from the Sites.
2. COLLECTED INFORMATION
2.1 User-provided Information
When pre-ordering, ordering or requesting additional information about Safedome, or making an enquiry via the Site(s) contact form or email, accessing or using the Site or interaction with our call centre, Maxwell Forest or a third party working on our behalf and providing services to us, requires you to disclose personally identifiable information (PII) including, but not limited to: your name, business or company name, home or business address, phone number, email address.
Maxwell Forest, or a third party working on our behalf and providing services to us, may also ask you to provide additional information for the purposes of billing such as your credit card details, mobile contact number and billing address.
2.1.1 Sole responsibility for use of Maxwell Forest Sites and content
When using the Sites you are responsible and liable for the accuracy of any data or information, including PII, provided and transmitted by you. Any information you provide on, to or via the Sites will be assumed to be reliable, accurate, complete and up-to-date.
2.1.2 Children’s use of the Maxwell Forest Sites
It is not our intention to collect any personal information from children. Accordingly, you must be at least 18 years old (or the relevant age of majority applicable to you where you live if that is not 18 years of age), to register on our Sites. In addition, our Sites are not directed at, nor intended for children under the age of 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible. If we become aware that you are under the necessary age limit to register on our Sites, we will take action to delete your account and remove any PII obtained. If you believe that an ineligible person has accessed or registered on our Sites, please contact us at [email protected].
2.2 Automatically Collected Information
When using the Sites, PII may be automatically recorded from a user’s device by Maxwell Forest using a variety of common information gathering tools, including (but not limited to) cookies, web beacons and clear gifs. Automatically collected information may include a user’s Internet Protocol (IP) address or other device related address(es), web browser and/or device type, referring website addresses, and dates and times of access. We may also collect information regarding interactions you have with us via email messages, including whether an email sent by Maxwell Forest was opened, read and/or forwarded. Such information is collected from all users without discrimination, and is used to improve and maintain the quality of the Sites and your interaction with us via the Sites.
When you visit any of the Sites, our servers send a ‘cookie’ to your computer’s hard drive. If your browser is set to accept cookies, it will accept the cookie sent by our Sites. We do not use our cookies to read any information on your computer’s hard drive other than information relating to your use of our Sites. Standing alone, cookies do not personally identify you; they identify your web browser. Unless you choose to identify yourself on the Sites by means of opening an account, filling out a contact form or responding to a promotional offer, you remain personally anonymous.
Our cookies are both session-based and persistent-based. Session cookies are used on a per-session basis only, and disappear from your computer when you close your browser or shut down your computer. Persistent cookies remain on your computer after you close your browser or shut down your computer.
You can block cookies on your web browser. Please note that if you disable your browser’s ability to accept cookies, your ability to successfully use some of the features of the Sites may be compromised.
2.3 Integrated Services
During your use of the Sites you authorize us to connect with a third party Integrated Service in relation to your personal information or any other information provided by you. By authorizing us to connect with an Integrated Service, you authorize us to share your name, email address(es), date of birth, gender, location and any other information that is provided to us by you.
In particular, you acknowledge and accept that we may use and disclose such information in accordance with this Policy to the following third parties:
- Shopify Inc.
- Mixpanel Inc.
An Integrated Service may: (a) use user data internally to provide and improve its services; (b) to the extent permitted by law, use, sell, license and distribute and disclose Aggregated Data; (c) to perform fraud screening, verify identities, and verify information contained in accounts. Integrated Services will not disclose user specific data to any other third party or use the data to directly solicit customers.
Maxwell Forest may make certain automatically-collected and aggregated information available to third parties for a range of purposes, including: (i) reporting and compliance obligation; (ii) marketing and business operations; and (iii) to assist third parties in the provision of certain services, functionality, content, programs and advertising.
Our mail distribution list is stored on a secure MailChimp server. If someone on our list complains or contacts MailChimp®, MailChimp® may then contact that person. Only authorized employees have access to view Distribution Lists. MailChimp® use and disclose the information in our distribution list only for the reasons defined their Privacy and Terms of Service policies.
2.3.2 Shopify Inc.
The Safedome store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
2.3.3. Mixpanel Inc.
We use Mixpanel, a mobile analytics platform, to track key metrics that measure user engagement with the Safedome app. Mixpanel collects, stores, and uses User data on their servers to provide Maxwell Forest with the ability to maintain and improve the Service. To the extent permitted by applicable law, Mixpanel may also use data in an aggregated form for their own purposes.
3. USE OF INFORMATION
3.1 User provided PII
I. Contact you for administrative and support purposes (including account queries);
II. Address intellectual property infringement, right of privacy violations or defamation issues related to any content (“User Content”) posted by you on the Site;
III. Send communications to you including updates on orders and promotional information relating to products and services offered by Maxwell Forest and any affiliated third parties; or to
IV. Send you any notices required by law in lieu of communication by postal mail.
You have the ability to opt-out of receiving any unsolicited promotional communications from us at any time, by using the unsubscribe link at the bottom of the relevant email.
3.2 Automatically collected PII
Automatically collected PII obtained from your use of the Sites is used to:
I. Personalize our service offering (e.g. retaining user information for the purposes of autofill);
II. Provide customized advertisements, content and information pertinent to our business; and
III. Track your entries, submissions and status in any promotional or customer service activities.
In addition, our servers automatically record certain information about how a person uses our Sites (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, browser type, operating system, the web page that a user was visiting before accessing our Sites, the pages or features of our Sites to which a user browsed and the time spent on those pages or features, search terms, the links on our Sites that a user clicked on and other statistics. We use Log Data to administer the Sites and related services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Sites and related by expanding their features and functionality and tailoring them to our users’ needs and preferences.
4. DISCLOSURE OF INFORMATION
We will not share any PII that we have collected from or regarding you except as described below:
Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Sites and related services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated via confidentiality requirements not to disclose or use your PII for any other purpose.
Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Maxwell Forest cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate, in good faith, is appropriate or necessary to:
I. take precautions against liability;
II. protect our interests and those of others against fraudulent, abusive, or unlawful activities;
III. investigate and defend ourselves against claims or allegations made by third parties;
IV. protect the security and integrity of the Sites, including any facilities and equipment used to make the Sites available; or
V. to protect our proprietary and other legal rights, including our intellectual property rights, enforcement of our agreements, or the rights, property and safety of Maxwell Forest, our users or others.
Your information may, in future, be disclosed and otherwise transferred to an acquirer, successor or assignee as part of a merger, acquisition or sale of asset or business, as well as in the event of receivership, dissolution or similar event in which information is transferred to one or more third parties as part of our business assets.
Under no circumstances will Maxwell Forest share, sell, rent or trade any of your PII with third parties specifically for their promotional purposes.
4.1 International transfer of collected information
The Sites are primarily intended for visitors located within the United States. If you chose to access the Sites from a different region of the world, where laws governing data use and collection may be different, you consent to the transfer of your PII to the United States, including to Australia for processing. Maxwell Forest may also transfer your data outside of the United States for the purposes of data processing and storage, fulfilment, and provision of services. By providing any information to Maxwell Forest through your use of the Sites you consent to such transfer, storage and processing.
It is possible that certain jurisdictions in which your PII is stored are subject to legal based data access requests by / from governmental authorities, Courts of Law or law enforcement agencies. By using our Sites, you consent to the transfer of your PII as a result of such access requests where Maxwell Forest is legally compelled to do so.
5. USER PREFERENCES
Maxwell Forest customers, clients and other end users have the ability to choose how we use any information provided to us through the use of the Sites.
You may manage your receipt of marketing and non-transactional communications from us by clicking ‘Unsubscribe’ at the bottom of Maxwell Forest marketing emails. Please note that if you opt-out of receiving promotional email from us or otherwise modify the nature of frequency of communications you receive from us, it may take up to ten business days to process your request and you may receive promotional communications during that period. As a user of our Sites, you will continue to receive administrative messages from Maxwell Forest even if you opt out of receiving promotional or marketing communications.
You may decline to share certain PII with us, in which case we will not be able to provide you with certain information, products or services.
If you wish to review or amend any of your PII we may be holding, or wish to request that we delete any of your PII that we have obtained from an Integrated Service, you may do so by contacting us at [email protected].
Please note that we may retain all information that you submit to us via the Sites for backup, archiving, fraud prevention, analytics, and legal purposes, or for any other purpose that we believe to be reasonably necessary and legitimate.
6. DATA SECURITY
Maxwell Forest is committed to the security of your information and has in place a number of technical and procedural safeguards designed to protect PII against foreseeable hazards such as (but not limited to) unauthorized access, software contamination, computer hacking, destruction, misuse, modifications and improper disclosure.
Our Sites are protected by a comprehensive set of security measures to provide a reasonably high level of protection. However, no system is perfect and Maxwell Forest cannot ensure the security of any information transmitted via our Sites. By using our Sites you accept the inherent security risk of transmitting information over the internet and acknowledge that Maxwell Forest is not liable in any event of a third party breach of security.
It is also your responsibility to securely store and / or safeguard any password, user ID or any other PII you use to access our Sites.
7. RESPONDING TO DO NOT TRACK SIGNALS
Our Sites do not have the capability to respond to “Do Not Track” signals received from various web browsers.
8. PRIVACY RIGHTS
8.1 Your California Privacy Rights
California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their PII for direct marketing purposes during the preceding calendar year and the categories of PII shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at [email protected] with “California Privacy Rights” in the subject line or by writing to us at:
Floor 3, 28 2nd Street
San Francisco CA 94105
8.2. Your Australian Privacy Rights
As an Australian resident, you may request Maxwell Forest to provide access to the PII it holds about you. Maxwell Forest will respond to that request where it is reasonable and lawful to do so. If you wish to obtain that information, please submit your request by sending us an email at [email protected] with “Australian Privacy Rights” in the subject line or by writing to us at:
Level 3, 63 Foveaux Street
Surry Hills NSW 2010
Unless you specifically consent to us doing so or we are required to by law, Maxwell Forest will not collect any sensitive information about you. For information about Australian privacy regulations generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.privacy.com.au and on 1300 363 992.
10. CONTACTING US
Last updated: September 4, 2015